We’re Always Here for You
At BulletTrain, one of our favorite things is hearing from our customers. If you have a question or concern, we are always happy to help. We’ve built great relationships with many of our customers. In fact, a lot of the feedback we receive from our customers helps us to constantly improve and enhance our products.
Live Support:
Monday-Friday 10a-7p Pacific Standard Time:
(415) 440-1400
Information and General Inquiries:
Order Inquiries:
BulletTrain Express Support:
BulletTrain MagicStand Support:
Return Policy
All BulletTrain products are built-to-last, and we want you to be 100% satisfied. That is why we proudly offer a 14 day (no questions asked) return policy.
If you wish to return a product to us, please email support@bullettrain.com within 14 days of purchase and we will gladly assist you in facilitating the return.
Warranty Information
For information on the warranty governing your BulletTrain product please check out our legal page.
