Answers To All Your Questions

At BulletTrain we really, really, really care about our customers, thus we are absolutely committed to making certain we answer all questions regarding the BulletTrain eXpress Keyboard Platform on this page. If you have a question that is not answered, please contact us at info@bullettrain, and we'll add it.

What makes the All-New Express “All-New and Improved”?

The all-new BulletTrain eXpress Keyboard Platform was completely redesigned from the ground up. We took all the learning and insight we gained from the first two generations of the Aluminum BulletTrain eXpress Keyboard Platform, and incorporated it into the all-new version. The all-new BulletTrain eXpress Keyboard Platform is similar in many ways to the original, and at the same time, quite different.

The all-new BulletTrain eXpress Keyboard Platform is made from glass-reinforced polycarbonate, which makes it almost 50% lighter. Also, the Apple keyboard is now flush with the wrist-wrest and the Apple Magic Trackpad is now countersunk by almost a quarter inch, below the wrist-wrest.

How much will it cost to ship my BulletTrain eXpress, and how long will it take them to get to me?

Shipping rates are provided during checkout, prior to payment. Simply complete Step 1 and Step 2 in the shopping cart, and once you have entered your shipping address, your shipping cost pricing options will automatically be displayed.

We currently only offer FedEx for international shipping. We are working with distributors in Europe, Asia and Astrailia so in the future you will be able to buy the BulletTrain eXpress Keyboard Platform locally.

My keyboard won't sit flat, so it bangs and bounces when I type. Can I fix this?

Yes!!! If you follow the "Setting Up Your BulletTrain eXpress" instructions in the box, your keyboard will lay completely flat, and actually lock into place. The image below shows the instructions that come in the all-new BulletTrain eXpress Keyboard Platform box.

Essentially, you need to press down firmly with your two thumbs on the Command keys, and at the same time, press on the back edge of the Apple keyboard (above the battery compartment), which will snap it firmly into the C-channel. Doing so will result in making certain the keyboard "locks" firmly in place. We are woking on a video that shows this installation process and will add it soon.

What is included in the box?

You get the BulletTrain eXpress Keyboard Platform, which comes in a protective woven bag, that can be reused for protecting the BulletTrain eXpress Keyboard Platform when you travel with it in your backpack, messenger bag, or briefcase. The Apple keyboard and Magic Trackpad are not included, and sold separately.

Will the BulletTrain eXpress Keyboard Platform work with an older Mac Laptop?

Yes it will. We have have tested the BulletTrain eXpress Keyboard Platform with a 2008 MacBook running OSX Lion, and it works flawlessly.

Will the BulletTrain Express work with a PC?

The BulletTrain eXpress Keyboard Platform is PC compatible!! The Apple Wireless Keyboard pairs and is immediately recognized by PCs with built-in Bluetooth compatibility. Pairing the Magic Trackpad is a tiny bit trickier as you'll have to download a third party driver, but we've got some links for you that make it super easy.

We have a detailed article on the BulletBlog about compatibility with windows. The BulletTrain eXpress Keyboard Platform works well with Windows XP, Windows Visa, Windows 7 and it works really well with Windows 8.

My cursor keeps jumping around. Is there a way to fix it? Is there a way to create custom gestures for my trackpad?

We have not experienced an issue with the all-new BulletTrain eXpress Keyboard Platform which would cause the cursor to jump around randomly, and this is due to the fact that the trackpad is countersunk a quarter inch. In the event you ever experience a jumping cursor we have a perfect solution. On our pervious genertaion of the BulletTrain eXpress Keyboard Platform we partnered with Better Touch Tool to develop a great solution.

To read more about this solution check out our article. Better Touch Tool also allows you to create custom gestures for your trackpad.

Do I need to keep the BulletTrain eXpress Keyboard Platform on a level surface?

The Express is designed to give you the freedom to use your keyboard and trackpad however and wherever you want. We engineered the Express to be especially lap-friendly. For the times when it’s not in your lap, the chasis on your Express will automagically auto-leveling itself on any semi-flat surface. The BulletTrain eXpress Keyboard Platform is also the only wireless keyboard and pointing device you can also use while standin up. For instance, if you are giving a keynote presentation on a stage, you can walk around the stage while useing the entire BulletTrain eXpress Keyboard Platform

Is the BulletTrain eXpress Keyboard Platform really the ultimate keybaord for controlling a Mac Mini Media Center?

Yes. The BulletTrain eXpress Keyboard Platform is the very first device to truly deliver on the promise of convergence. In other words, if you pair an eXpress with a Mac Mini that is connected to a large flat screen TV, you open up an entirely new world of possibility. Most set-top boxes only allow you to watch video, and the remote controls typically lack a keyboard. With the BulletTrain eXpress Keyboard Platform and a Mac Mini Media Center, you can not only watch YouTube, Hulu and Netflix, but you can do EVERYTHING you would normally do on a computer. This means you can send and recieve email. Check Twitter or Facebook. You can even work with pro applicaitons like Adobe Photoshop and Illustrator, or imagine editing video in Final Cut Pro from the comfort of your couch. You get the idea.

Can I pair multiple BulletTrain eXpress Keyboard Platforms with the same computer?

Yes!!! Pairing multiple BulletTrain eXpress Keyboard Platforms with the same computer opens up an entire world of possibility. For instance, this perfectly facilitates two people colaborating. In other words, two people can take turns controlling the computer as they work on a Photoshop image, or any application. Pairing two BulletTrain eXpress Keyboard Platform make for a great teaching tool, in the sense that one person can "show" another how to do something, then, without playing musical chairs, the other person can attempt the same thing.

Does the BulletTrain eXpress Keyboard Platform work well in a boardroom?

Yes!!! The BulletTrain eXpress Keyboard Platform is the ultimate presentation tool for a boardroom. As mentioned above, multiple BulletTrain eXpress Keyboard Platforms can be paired to the same computer, which allows people in a boardroom to collaborate during a presentation whithout having to move around. Also, having a BulletTrain eXpress Keyboard Platform live on the boardroom table frees up space and looks much, much cleaner than having a keyboard and mouse on the table.

Does the BulletTrain eXpress Keyboard Platform work well in a classroom?

The all-new BulletTrain eXpress Keyboard Platform is a superb teaching tool. Not the teacher is no longer stuck in a stationary position. Now they can pick-up the eXpress and wander around the classroom. They can even sit down next to a student, and hand the student the eXpress to allow them to input data, or take over the presentation.

Will the eXpress still allow me the choice of using Apple's Magic Trackpad tactile click or tap to click?

Absolutely!!! Some accessories for the Apple Keyboard and Magic Trackpad only allow you to use tap to click. That's just not the way we do things at BulletTrain. The BulletTrain eXpress was designed to maintain all of the Magic Trackpad's functionality including the tactile click.

Is the BulletTrain eXpress Keyboard Platform really the Ultimate Ergonomic keyboard?

Yes. It is highly counter-intuitive to realize that a laptop for factor keyboard is the ultimate ergonomic keyboard. This is due to the fact that laptop keyboards have built-in wrist wrests that support you palms and wrist. The BulletTrain eXpress Keyboard Platform also elevates your wrists in a way that allows your elbows to move away from body, which translates into comfort.

BulletTrain has sold many BulletTrain eXpress Keyboard Platforms over the years to customers with sever Carpal Tunnel sydndrom and RSI (Repetitive Stress Injury). Every one of these customers we have spoken with have told us the BulletTrain eXpress Keyboard Platform significantly elimantes these challenges, and many customers have reported the symptoms of their RSI and Carpal Tunnel immediately go away.

What is your return policy?

All BulletTrain products are built-to-last, and we want you to be 100% satisfied, which is why we offer a 14 day (no questions asked) return policy. This give you the opportunity to thouroughly test the BulletTrain eXpress Keyboard Platform to make certain it will work perfectly for you.

Do you offer a warranty?

The BulletTrain eXpress Keyboard Platform comes with a one year warranty against defects in materials and workmanship, from the date of original retail purchase. This warranty excludes damage resulting from abuse, modification, accident, or other causes that are not defects in materials and workmanship. If you have a challenge with your BulletTrain eXpress during your warranty period, please contact us and we will repair or replace it for you.

Is the BulletTrain eXpress Keyboard Platform compatible with all Apple wireless keyboards?

Yes. To the best of our knowledge, it is compatible with all international Apple wireless keyboard and fits and works perfectly with them.

Is the BulletTrain eXpress compatible with the WIRED Apple mini keyboard which uses a USB cable?

Yes. It works fine.

Does BulletTrain have any intention of making a BulletTrain Express for the full-size Apple keyboard with the numeric keyboard?

No. We are open-minded, but we don’t see a benefit to making such a product.

How can I contact BulletTrain?

We are always happy to help. You can contact us at the following email addresses:

info@bullettrain.com
support@bullettrain.com

Hardware and System Requirements

• • BulletTrain Aluminum eXpress Keyboard Platform requires an Apple Wireless Keyboard and Apple Magic Trackpad. (Not included with BulletTrain Aluminum eXpress & sold separately).

• • Bluetooth-enabled Mac Computer.

• • Mac OS X Snow Leopard v10.6.4, or later with the latest software update.

• • Windows PC Compatible.

BulletTrain Aluminum eXpress Keyboard Platform Specs without Apple Wireless Keyboard & Magic Trackpad

• Weight: 1.95 Pounds (.885 Kilograms)

• Dimensions: 13.07 Inches (33.2 Centimeters) wide by 9.65 Inches (24.5 Centimeters) tall. Height of top platform sits at .775 inches (1.97 Centimeters).

• Made from glass reinforced polycarbonate.

Environmental Statistics

• BulletTrain is absolutely committed to protecting Mother Earth, thus the BulletTrain Aluminum eXpress is a 100% Environmentally Friendly Green product and Made from materials that are 100% Recyclable.

Country Of Origin

• Patent Pending Design by Jake Ehrlich. Made in China.

 

Discontinued Aluminum eXpress Questions and Answers

The aluminum BulletTrain eXpress Keyboard Platform was discontinued in February of 2012, and all the frequently asked questions remain below. We chose to discontinue the Aluminum BulletTrain eXpress Keyboard Platform because we believe the all-new, glass reinforced polycarbonate version delivers a superb alternative at a much lower price. At BulletTrain we are absolutely committed to making certain we answer all questions on this page. If you have a question that is not answered, please contact us at info@bullettrain, and we will add it.

What makes the second generation Aluminum eXpress “New and Improved”?

The new Express no longer uses velcro to attach the Magic TrackPad or Apple Wireless Keyboard. The Keyboard is now held in place using two very light reusable 3M Mounting Squares. We have done extensive testing and found this to be a FAR superior method that leaves the underside of your keyboard free of any marks or adhesive. The Magic TrackPad simply slides into place and is held there by the slight overlap of the keyboard.

How much will it cost to ship my BulletTrain products, and how long will it take them to get to me?

Shipping rates are provided during checkout, prior to payment. Orders are processed and shipped in the time frame quoted on our site (usually 2-3 business days.) Once the order has been shipped, you will have the ability to track it all the way to your door. Shipping times vary based on service used and destination address. If you require an extra speedy delivery and are located in the US, we suggest using FedEx 2 day.

How do I install the Apple Wireless Keyboard and Magic Track Pad?

It’s very easy to install the Apple Keyboard and Trackpad. First, place your Magic TrackPad into the Express by sliding the battery compartment in first and letting the Trackpad fall into place. The Keyboard goes in next, and is just as easy to install. The first thing you’ll want to do is remove the protective liner from the 3M squares. Next, just drop the keyboard into place. That’s it! It couldn’t be simpler!

How do I remove the Apple devices?

You may want to remove your Apple devices from the Express periodically to change batteries, etc. It couldn't be easier. Simply remove the keyboard first by sliding your two index fingers to the back of The Express and lifting the keyboard out by its battery compartment. Once the keyboard is removed, the MagicTrackpad can then be removed by simply popping it up from the underside of the Express.

What’s Included?

You get the Aluminum BulletTrain Express with 3M squares already installed. Sadly, you’ll have to provide your own Apple Wireless Keyboard and Magic TrackPad.

My cursor keeps jumping around. Is there a way to fix it?

An extremely small percentage (less than 2%) of our customers have encountered this issue. We've partnered with Better Touch Tool to work out a great solution.

To read more about this solution check out our article.

Will the Express work with an older Mac laptop?

Yes it will, we have tested the Express with a 2008 Macbook running Lion and it works flawlessly.

Will the BulletTrain Express work with a PC?

It most certainly will! The Apple Wireless Keyboard pairs and is immediately recognized by PCs with built in Bluetooth compatibility. Pairing the Magic Trackpad is a tiny bit trickier as you'll have to download a third party driver, but we've got some links for you that make it super easy.

We have a detailed article on the BulletBlog about compatibility with windows.

How do I track my shipment?

For orders within the continental US, BulletTrain ships via FedEx. You will receive your tracking information once your order has been processed. Visit FedEx Online Order Tracking to view the most up-to-date status of your order. If you ordered multiple items, you may receive separate shipments with no additional shipping charges. International orders ship via the U.S. Postal Service, which may not provide tracking information. For more information about shipping or returns, please contact us.

Do I need to keep the Express on a level surface?

The Express is designed to give you the freedom to use your computer however and wherever you want. We engineered the Express to be especially lap-friendly. For the times when it’s not in your lap, the rubber feet on your Express are self-leveling and will work effectively on most surfaces.

Will the eXpress still allow me the choice of using the magic track pad's tactile click or tap to click?

Absolutely!!! Some accessories for the Apple Keyboard and Magic Trackpad only allow you to use tap to click. That's just not the way we do things at BulletTrain. The BulletTrain eXpress was designed to maintain all of the Magic Trackpad's functionality including the tactile click.

What if I will not be available to receive my shipment?

Most orders delivered by FedEx or the United States Postal Service do not require a signature. Please note that the carrier makes three delivery attempts before returning your package to BulletTrain.

What is your return policy?

All BulletTrain products are built-to-last, and we want you to be 100% satisfied, which is why we offer a 14 day (no questions asked) return policy.

Do you offer a warranty?

The BulletTrain eXpress Keyboard Platform comes with a one year warranty against defects in materials and workmanship, from the date of original retail purchase. This warranty excludes damage resulting from abuse, modification, accident, or other causes that are not defects in materials and workmanship. If you have a challenge with your BulletTrain eXpress during your warranty period, please contact us and we will repair or replace it for you.

I’ve had my Express for some time now, and it looks slightly different from the one pictured on the site. Why?

We constantly seek to improve our products. The BulletTrain Express has evolved a bit since its launch. The original Express had a lighter polyethylene bottom that occasionally made adhering the feet a challenge. We upgraded the material of the base to a polished acrylic that not only performs better, but looks super slick. In response to feedback from some customers, the current Express is slightly angled, making its already ergonomic design even more comfortable to type on. We’ve even added a secondary method for attaching the Keyboard (with 3M removable squares) that makes using the Express on your lap even more enjoyable.

Is the BulletTrain Express compatible with all Apple wireless keyboards?

Yes. To the best of our knowledge, it is compatible with all international Apple wireless keyboard and fits and works perfectly with them.

Is the BulletTrain Express compatible with the WIRED Apple mini keyboard which uses a USB cable?

Yes. It works fine.

Does BulletTrain have any intention of making a BulletTrain Express for the full-size Apple keyboard with the numeric keyboard?

No. We are open-minded, but we don’t see a benefit to making such a product.

How can I contact you?

We are always happy to help. You can contact us at the following email addresses:

info@bullettrain.com
support@bullettrain.com

Hardware and System Requirements

• • BulletTrain Aluminum eXpress Keyboard Platform requires an Apple Wireless Keyboard and Apple Magic Trackpad. (Not included with BulletTrain Aluminum eXpress & sold separately).

• • Bluetooth-enabled Mac Computer.

• • Mac OS X Snow Leopard v10.6.4 and latest software update.

• • Windows PC Compatible.

BulletTrain Aluminum eXpress Keyboard Platform Specs without Apple Wireless Keyboard & Magic Trackpad

• Weight: 1.95 Pounds (.885 Kilograms)

• Dimensions: 13.07 Inches (33.2 Centimeters) wide by 9.65 Inches (24.5 Centimeters) tall. Height of top platform sits at .775 inches (1.97 Centimeters).

• Top Unibody Platform made from anodized aluminum. Bottom Chassis made from Acrylic.

Environmental Statistics

• BulletTrain is absolutely committed to protecting Mother Earth, thus the BulletTrain Aluminum eXpress is a 100% Environmentally Friendly Green product and Made from materials that are 100% Recyclable.

Country Of Origin

• Patent Pending Design by Jake Ehrlich. Made in San Francisco, California, United States Of America.