Answers To All Your Questions


At BulletTrain we really, really, really care about our customers, thus we are absolutely committed to making certain we answer all questions regarding the BulletTrain eXpress Keyboard Platform on this page. If you have a question that is not answered, please contact us at Help@BulletTrain.com, and we'll add it.


Limited Supply of Last-Gen eXpress available on the Secret Store!
 


When will the Third-Generation BulletTrain eXpress be available?

We are currently accepting pre-orders, and we plan to begin first production in August 2016. We anticipate the first production to ship out to pre-order customers at the end of August 2016. Pre-orders will be fulfilled in the order they are received, so don't miss your chance to be a part of the first production shipment!

What makes the Third-Generation eXpress “All-New and Improved”?

The Third-Generation BulletTrain eXpress Keyboard Platform was completely redesigned from the ground up with Apple's Magic Keyboard and Magic Trackpad 2 in mind. We took all the learning and insight we gained from the first two generations of the BulletTrain eXpress Keyboard Platform, and incorporated it into the all-new version. The all-new BulletTrain eXpress Keyboard Platform is similar in many ways to the original, and at the same time, quite different.

The all-new BulletTrain eXpress Keyboard Platform is made from durable, fade-resistant polycarbonate, which makes it almost 50% lighter. The design language of the new eXpress also takes advantage of the thin wedge-shaped form factor of the Apple hardware, and camouflages it extremely well!

How much will it cost to ship my BulletTrain eXpress, and how long will it take them to get to me?

We include free standard shipping to all U.S. orders, which are typically delivered via USPS, and include tracking and delivery confirmation.

We charge a flat $30 fee for all international orders. International delivery time can vary between 2 and 6 weeks, depending on the destination, and the efficiency of customs-handling in your region.

Will the BulletTrain eXpress work with a PC?

The BulletTrain eXpress Keyboard Platform is PC compatible!! The Apple Magic Keyboard pairs and is immediately recognized by PCs with built-in Bluetooth compatibility. Pairing the Magic Trackpad 2 is a tiny bit trickier as you'll have to download a third party driver, but we've got some links for you that make it super easy.

Do I need to keep the BulletTrain eXpress Keyboard Platform on a level surface?

The Express is designed to give you the freedom to use your keyboard and trackpad however and wherever you want. We engineered the Express to be especially lap-friendly. For the times when it’s not in your lap, the chassis on your eXpress will automagically auto-level itself on any semi-flat surface with its low-profile feet. The BulletTrain eXpress Keyboard Platform is also the only wireless keyboard and pointing device you can also use while standing up. For instance, if you are giving a keynote presentation on a stage, you can walk around the stage while using the entire BulletTrain eXpress Keyboard Platform.

Can I pair multiple BulletTrain eXpress Keyboard Platforms with the same computer?

Yes!!! Pairing multiple BulletTrain eXpress Keyboard Platforms with the same computer opens up an entire world of possibility. For instance, this perfectly facilitates two people collaborating. In other words, two people can take turns controlling the computer as they work on a Photoshop image, or any application. Pairing two BulletTrain eXpress Keyboard Platform make for a great teaching tool, in the sense that one person can "show" another how to do something, then, without playing musical chairs, the other person can attempt the same thing.

Does the BulletTrain eXpress Keyboard Platform work well in a boardroom?

Yes!!! The BulletTrain eXpress Keyboard Platform is the ultimate presentation tool for a boardroom. As mentioned above, multiple BulletTrain eXpress Keyboard Platforms can be paired to the same computer, which allows people in a boardroom to collaborate during a presentation without having to move around. Also, having a BulletTrain eXpress Keyboard Platform live on the boardroom table frees up space and looks much, much cleaner than having a keyboard and mouse on the table.

Does the BulletTrain eXpress Keyboard Platform work well in a classroom?

The all-new BulletTrain eXpress Keyboard Platform is a superb teaching tool. Not the teacher is no longer stuck in a stationary position. Now they can pick-up the eXpress and wander around the classroom. They can even sit down next to a student, and hand the student the eXpress to allow them to input data, or take over the presentation.

Will the eXpress still allow me the choice of using Apple's Magic Trackpad tactile click or tap to click?

Absolutely!!! Some accessories for the Apple Magic Keyboard and Magic Trackpad 2 only allow you to use tap to click. That's just not the way we do things at BulletTrain. The BulletTrain eXpress was designed to maintain all of the Magic Trackpad's functionality including the tactile click.

Will the eXpress be compatible with Force Touch?

Absolutely!!! The eXpress won't impede ANY features of the Apple Magic Keyboard or Magic Trackpad 2!

Can I charge my Keyboard and Trackpad while they are installed in the eXpress?

Yes!!! We've strategically designed

Do you offer a warranty?

All BulletTrain products ship with a 6 MONTH limited warranty which begins on the original date of purchase (original sales receipt required). This warranty covers the product for the original owner against defects in materials and workmanship ONLY. If the product fails during the warranty period due to a manufacturing or material defect, BulletTrain will provide repair parts or replace it with a product of equal or greater value at our discretion.

This warranty does not cover damage caused by normal wear and tear, accident, dropping, improper use, abuse, modification, acts of God, or the natural break down of colors and materials over time. As an example, if you accidentally drop your BulletTrain eXpress Keyboard Platform and it breaks, that would NOT be covered under warranty.

The BulletTrain warranty is limited to BulletTrain products ONLY, and does not cover the repair cost or replacement of any electronic device, personal property or third party accessory.

If you have a warranty issue, please notify us via email and include photos of the issue. If your warranty issue involves breakage, you will need to obtain an Return Merchandise Authorization (RMA) from BulletTrain in order to send it back to us for warranty evolution. The customer is responsible for returning the product to us, prepaid, prior to the replacement being shipped. If a BulletTrain product is replaced for you, the replacement will assume the remaining warranty from the original product.

Have a warranty question? Contact BulletTrain Support so we can help!

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The BulletTrain eXpress Keyboard Platform comes with a one year warranty against defects in materials and workmanship, from the date of original retail purchase. This warranty excludes damage resulting from abuse, modification, accident, or other causes that are not defects in materials and workmanship. If you have a challenge with your BulletTrain eXpress during your warranty period, please contact us and we will repair or replace it for you.

Hardware and System Requirements

  • • BulletTrain eXpress Keyboard Platform requires an Apple Magic Keyboard and Apple Magic Trackpad 2. (Not included with BulletTrain eXpress & sold separately).

  • • Bluetooth-enabled Mac Computer.

  • • Mac OS X Snow Leopard v10.9, or later with the latest software update.

  • • Windows PC Compatible (third party utilities may be required).

Country Of Origin

  • Patent Pending Design by Jake Ehrlich. Made in China.