Answers To All Your SAFE Wallet Questions

At BulletTrain we really, really, really care about our customers, thus we are absolutely committed to making certain we answer all questions regarding the BulletTrain SAFE Wallet Case on this page. If you have a question that is not answered, please contact us at help@bullettrain.com, and we'll add it.

How and when can I purchase a BulletTrain SAFE Wallet 6 Plus?

You can order your very own SAFE Wallet 6 Plus right here on BulletTrain.com, by clicking on the button in the top-right or bottom-right corner which reads "Buy Now". BulletTrain.com is the exclusive home of the SAFE Wallet!

When will I receive my BulletTrain SAFE Wallet 6 Plus?

All orders ship out from our warehouse on the next business day.

U.S. Delivery typically takes place within 2-5 business days.

International Delivery typically takes place within 1-2 weeks, but can take a maximum of to 4-6 weeks in some parts of the world. If you don't receive your international order by then, contact us!

How can I track the shipment of my order?

When your order ships, you should receive an email notification with a Tracking Number (U.S. customers only). This tracking number will track the progress of the package from our warehouse first through UPS, and then through USPS (US Postal Service). If you have the tracking number in your ship confirmation email, you can use BulletTrain.com/track to track your package.

Please note, it may take 1-2 business days after shipment for tracking information to populate.

International orders don't have tracking available at this time in order to keep shipping costs down for our customers. As a result, international customers save about $30 on shipping alone! Most international orders are received in 1-2 weeks, with some parts of world taking 4-6 weeks. We are working to provide more shipping options to our international customers in the future.

What does SAFE Wallet 6 Plus include?

Every SAFE Wallet 6 Plus includes:

— SAFE Wallet 6 Plus in your choice of color
— SAFE Stick Kit (2 pieces, mailed separately — opt-in form)

Please note, SAFE Pen 6 Plus is NOT included, and must be added to your cart separately.

If you experience a problem with any part of your order, please contact us right away!

What is a SAFE Pen?

SAFE Pen is a specialized ball-point pen designed to be safely secured in your SAFE Wallet! SAFE Wallet 6 and SAFE Wallet 6 Plus each have their own SAFE Pens available in all 4 colors.

The SAFE Pen is NOT included with the SAFE Wallet 6 Plus, and is available as an add-on to your purchase.

SAFE Pen is here to ensure you always have a pen. That way, not only do you have a pen anytime you need to capture an idea, you also don't need to use the public pen at the bank or signing your bill at a restaurant.

Does the SAFE Wallet 6 Plus include a SAFE Pen?

Not in the First Production run, no.

At this time, we are not including the SAFE Pen with SAFE Wallet 6 Plus. SAFE Pen 6 Plus must be ordered separately on your order.

In 2016, we intend to offer the SAFE Wallet 6 Plus with the SAFE Pen included. When this time comes, the price will be adjusted accordingly.

How does the Secret Stash compartment work

The Secret Stash compartment on the SAFE Wallet 6 Plus provides additional storage for your everyday carry! The Secret Stash compartment has a secondary door which snaps shut, securing your the contents in the compartment. Minimalist workflows can be supplemented with 2 standard keys, or 3 cash bills!

Here are some great ideas, including ideas from customers!

–Coins (nobody likes loose change!)
–Toothpick
–Medication
–Mints
–SD cards / SIM cards
–...anything that fits!

Functional Capacity: 26mm X 58mm X 4.5mm

BulletTrain has another feature available to First Production SAFE Wallet 6 Plus customers!!! BulletTrain offers SAFE Stick, a MicroSuction innovation, as an opt-in feature at no extra charge for First Production customers of the SAFE Wallet 6 Plus! SAFE Stick gives your Secret Stash bonding superpowers with no adhesive mess, securing small objects in place in the Secret Stash compartment! Learn more about SAFE Stick Micro Suction and to opt-in for SAFE Stick for your SAFE Wallet 6 Plus.

Will the SAFE Wallet 6 Plus work with my iPhone 6s Plus?

YES!!! We are excited to report the SAFE Wallet 6 Plus is 100% compatible with both the iPhone 6 Plus and the iPhone 6s Plus!

Can having the iPhone in my SAFE Wallet demagnetize my credit cards?

No. Having your iPhone near your credit cards will NOT demagnetize the magnetic strip on the credit cards. This is a question we get asked a lot. It is likely based upon a falsely perpetuated urban myth. Further, the BulletTrain SAFE Wallet contains zero magnetic or metal material, so it literally has zero effect on your phone.

Will Having A Wallet Case Effect Phone Reception Performance?

No. There is zero metal in the SAFE Wallet, thus, it in no way effects or interferes with the sound quality of your iPhone. We've thoroughly tested the SAFE Wallet to ensure that none of the iPhone's essential functions are impacted.

Will The SAFE Wallet Damage My iPhone In Any Way?

No. There are many phone cases that will actually scratch your phone because of the materials used and they way they "grab" your iPhone. The SAFE Wallet 6 Plus is made of a strong, durable polycarbonate that will have just enough material to encase and protect your iPhone!

How easy is it to remove and install an iPhone in a SAFE Wallet?

One of the remarkable features of the SAFE Wallet Case is how effortless it is to install and remove your iPhone. It is as easy as inserting or ejecting a CD from a CD Player. How did we manage to do this with a hard shell case when nobody has ever done this before? Engineering prowess.

Our Patent Pending design process for inserting and removing your iPhone is really a work of engineering art. To the best of our knowledge, the BulletTrain SAFE Wallet is the first iPhone case made with Unibody construction, meaning the hard-shelled polycarbonate outer case is completely seamless around its entire perimeter. It was previously believed it was impossible to make a completely seamless case that did not span TPU across the polycarbonate, but we figured out how to do so. Having a seamless unibody construction adds many benefits including increased structural integrity, so when you install or remove your BulletTrain SAFE Wallet it does not flex and feel like you are going to break the case.

You can find our Installation and Removal Guide here!

What if I wanted to swap my iPhone from one SAFE Wallet to another?

This is no problem at all. We also understand that some people may have color-coordination needs that can't be satisfied with one color SAFE Wallet. Fortunately, it's so simple to switch between any 2 SAFE Wallets that the whole process takes under a minute! (That's including wallet components AND a Secret Stash, if anyone's keeping track!). You can find our Installation and Removal Guide here!

Does the BulletTrain SAFE Wallet 6 Plus work for my iPhone 6?

No, but we are working on a SAFE Wallet for iPhone 6, which you can read about here.

How is the SAFE Wallet so light?

The BulletTrain SAFE Wallet is highly engineered to be lightweight and protective. The SAFE Wallet is expertly molded out of a durable polycarbonate, which is sometimes referred to as the "Rolls Royce of plastics". The resilient polycarbonate material forms a protective barrier around the iPhone that protects like a shell. The mechanical engineering objective of the BulletTrain SAFE Wallet was to be as light as a butterfly and as strong as steel.

What is the best way to open the wallet compartment door on the SAFE Wallet?

BulletTrain has designed the SAFE Wallet to be a natural and streamlined convergence between the iPhone and the wallet. Opening the SAFE Wallet is simple for you while holding the iPhone, but onlookers won't see it coming! The inside of the door compartment has a slight curved lip above the locking teeth. This lip has a gradual curve to it, but the furthest point on the lip is about halfway down vertically. This is the best point to open the wallet compartment door from.

Can RFID cards and NFC cards be read through the SAFE Wallet?

Yes! If you use RFID (Radio Frequency Identification) cards or NFC (Near Field Communication) they can be conveniently read through the SAFE Wallet without having to remove them to swiped. Instead, just swipe your SAFE Wallet. Pretty cool!

Can I use my iPhone Flash when taking photos with the SAFE Wallet?

Yes! We have gone through extensive testing to make certain the camera ring on the SAFE wallet does NOT effect flash photography at all.

How secure is the compartment in the Wallet Door?

Extremely secure, while remaining very easy to open and close. Our Patent Pending Double locking system ensures that it will remain functional for a long, long time. Many of the iPhone cases made that have wallet functionality expose the wallet items all the time by having them constantly exposed on the back of the phone, while other expose the wallet when you talk on the phone. We think this creates an unnecessary security risk, by advertising to the world that you have a wallet and a valuable iPhone. The SAFE Wallet is completely concealed and stealth.

Our super-innovative Patent-Pending double-locking door has two flexible teeth located toward the top and bottom of the closing edge of the door. Each of these teeth has a horizontal female countersink, that grabs male cleats located on the inside edge of the BulletTrain SAFE Wallet. This allows the door to close easily and remain securely closed, and it also allows you to easily open the hollow-core wallet door, only when you intend to. Having two locking mechanisms instead of just one, ads an additional level of locking redundancy. Since both locks are located at opposite ends of the door, this feature helps to ensure the door stays closed and cannot be counteracted.

How secure is the door of the Secret Stash compartment on the Wallet Door?

This locking mechanism is ALSO EXTREMELY secure! The Secret Stash door is pressed very firmly, and makes an audible "snap" sound when opening and closing. This means your keys and cash should NEVER fall out of the Secret Stash!!!

How many cards can the SAFE Wallet hold at one time?

We designed the BulletTrain SAFE Wallet to be the first true wallet replacement solution. It can hold the thickness of 5 credit cards, but credit cards are deceptively thicker than they appear to be because they have raised brail numbers. The SAFE Wallet can easily hold the thickness of 15 standard size business cards. It can also hold house keys and coins.

Is it easy to access the charge/sync port for my iPhone?

Yes. We designed the SAFE Wallet to you can easily insert the charging cables without having to remove the SAFE Wallet case. In the future, we plan to introduce a beautiful docking station to work with the SAFE Wallet case.

What are the dimensions of the SAFE Wallet for iPhone 6 Plus?

The SAFE Wallet 6 Plus Measures 6 3/8 inches (161 MM) Tall, by 3 1/4 inches (82 MM) Wide, by 9/16 inches (15 MM) Thick — this INCLUDES your iPhone 6 Plus!!!

If I ever lose my SAFE Wallet, can I use Find My iPhone to locate it?

Yes. The likelihood of losing your iPhone or wallet is significantly reduced when coupled together in a SAFE Wallet, since you will only have one thing to notice, but in the event you do, you can use Apple's Find My iPhone to locate them. If you had a standard wallet, and you lost it, you obviously would not be able to locate it using this same method. To learn more about how Apple's Find My iPhone feature works through iCloud, visit the BulletTrain SAFE Wallet 5/5s Guide.

Will BulletTrain be offering a Skinning Option for the SAFE Wallet?

We plan to! We hope to offer a skinning system that will allow you to highly customize your BulletTrain SAFE Wallet to look just the way you want. We hope to announce more on this soon!

How well does the SAFE Wallet Protect my iPhone Screen from Cracking?

We designed the SAFE Wallet to offer superb protection for your entire iPhone. In our extensive testing of prototype models, we have simulated a significant number of drops at varying heights and angles. We are pleased to say that the SAFE Wallet has protected the iPhone 6 Plus display from any damage 100% of the time in our testing! Please note, this is not a guarantee against screen cracking, just a strong indicator of the results.

Can I use a screen protector with my BulletTrain SAFE Wallet?

Do not use any screen protector on your device anywhere but on the display! Any synthetic scratch-resistant film with edge-to-edge protection or applied to the back of your iPhone will ADD WIDTH and/or THICKNESS to the device dimensions. THIS CAN CAUSE YOUR SAFE WALLET TO BREAK, and is NOT covered by our warranty!

We have not tested the BulletTrain SAFE Wallet to see if it works with specific screen protectors. First and foremost, the iPhone 6 Plus uses Gorilla Glass 2, which is almost completely scratch-proof. In other words, it is very, very highly scratch resistant. Secondly, the BulletTrain SAFE Wallet offers 360 degree protection, that protects the front glass with high-impact absorption properties. That being said, the SAFE Wallet is compatible with screen-only protective films, but are to be used at the customer's risk!

What is your return policy?

 

All BulletTrain Returns must be completed with an RMA (Return Merchandise Authorization). All BulletTrain products are built-to-last, and we want you to be 100% satisfied with your purchase. That is why we offer a 14 day return policy. If you wish to return a product to us, please email help@bullettrain.com within 14 days of delivery and we will assist you in facilitating the return by issuing an RMA (Return Merchandise Authorization). All returned merchandise must be returned undamaged, with all original packaging. Return shipping costs are non-refundable, and all refunds are subject to a flat 20% restocking fee.

Do you offer a warranty?

All BulletTrain products ship with a 6 MONTH limited warranty which begins on the original date of purchase (original sales receipt required). This warranty covers the product for the original owner against defects in materials and workmanship ONLY. If the product fails during the warranty period due to a manufacturing or material defect, BulletTrain will provide repair parts or replace it with a product of equal or greater value at our discretion.

This warranty does not cover damage caused by normal wear and tear, accident, dropping, improper use, abuse, modification, acts of God, or the natural break down of colors and materials over time. As an example, if you accidentally drop your SAFE Wallet and it breaks, that would NOT be covered under warranty.

The BulletTrain warranty is limited to BulletTrain products ONLY, and does not cover the repair cost or replacement of any electronic device, personal property or third party accessory. In other words, if you have your iPhone in a SAFE Wallet and you drop it, neither the SAFE Wallet or iPhone would be covered under warranty.

If you have a warranty issue, please notify us via email and include photos of the issue. If your warranty issue involves breakage, you will need to obtain an Return Merchandise Authorization (RMA) from BulletTrain in order to send it back to us for warranty evolution. The customer is responsible for returning the product to us, prepaid, prior to the replacement being shipped. If a BulletTrain product is replaced for you, the replacement will assume the remaining warranty from the original product.

Have a warranty question? Contact BulletTrain Support so we can help!

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Can I carry my iPhone in a SAFE Wallet in my back pocket?

We HIGHLY recommend you DO NOT carry the SAFE Wallet in your back pocket. While carrying your wallet in your back pocket might seem natural, it can become susceptible to unforeseen impacts and consequential damages to your SAFE Wallet. The SAFE Wallet comes with a 1-year warranty for manufacturing-related defects, but does not cover accidental damage. Please note that ANY damage to your SAFE Wallet by sitting on it is accidental damage by definition.

Is the SAFE Wallet compatible with any other smartphones?

At this point in time, BulletTrain offers the SAFE Wallet for iPhone 5/5s, for iPhone 6 Plus/6s Plus, and for iPhone 6/6s.

I noticed the SAFE Wallet has Lanyard holes. Do you offer lanyards?

We are working on introducing super innovative wrist, neck and pocket lanyards in the very near future!!!

Can I plug in my non-Apple, aftermarket headphones into my iPhone while using my BulletTrain SAFE Wallet?

Yes! The SAFE Wallet 6 Plus is completely open on the bottom so you have complete access to use YOUR ports with any headphones or audio cables you desire!

Can I plug in an aftermarket, non-Apple Lightning cable into my iPhone while using my BulletTrain SAFE Wallet?

We are pleased to report that the SAFE Wallet 6 Plus accommodates all chargers, even those made by third party manufacturers!

How can I learn much more about how to Digitize my wallet contents?

The BulletTrain SAFE Wallet Guide is a central repository to teach you "How To" best utilize your BulletTrain SAFE Wallet. In particular, this guide is designed to share insightful tips and tricks on how to completely streamline your wallet as well as your life.

I pre-ordered my SAFE Wallet, and I'm not sure this is what I was expecting? (Kickstarter and BulletTrain.com)

We’ve designed the SAFE Wallet to be the ultimate tool for your iPhone. Pre-order visuals are of appearance products and materials, and reflect the intended design of the product. Pre-order specifications are subject to change prior to production.

If you have questions or concerns you'd like to share with us, please contact us by phone or email.

How can I contact BulletTrain?

We are always happy to help. You can contact us at the following email address:

help@bullettrain.com

We can also be reached by phone at (415)440-1400. For callers outside the United States, please make sure to add the appropriate country code :-)

Country Of Origin

  • Patent Pending Design by Jake Ehrlich. Made in China.

BulletTrain-SAFE-Wallet-Credit-Card-Payment-System