Answers To All Your SAFE Wallet Questions


At BulletTrain we really, really, really care about our customers, thus we are absolutely committed to making certain we answer all questions regarding the BulletTrain SAFE Wallet Case on this page. If you have a question that is not answered, please contact us at help@bullettrain.com, and we'll add it.


Looking for the SAFE Wallet for iPhone 6 or iPhone 6 Plus?

Click here to see the entire SAFE Wallet Family!



How and when can I purchase a BulletTrain SAFE Wallet?

BulletTrain originally launched the all-new SAFE Wallet for iPhone 5/5s on Kickstarter in January of 2013. Today you may order a BulletTrain SAFE Wallet for iPhone 5/5s here on BulletTrain.com by clicking the "Buy Now" button in the top-right corner of the page.

How can I track the shipment of my order?

When your order ships, you should receive an email notification with a Tracking Number (U.S. customers only). This tracking number will track the progress of the package from our warehouse first through UPS, and then through USPS (US Postal Service). If you have the tracking number in your ship confirmation email, you can use this page to track your package.

Please note, it may take 1-2 business days after shipment for tracking information to populate.

International orders don't have tracking available at this time in order to keep shipping costs down for our customers. As a result, international customers save about $30 on shipping alone! Most international orders are received in 1-2 weeks, with some parts of world taking 2-4 weeks. We are working to establish more shipping options to our international customers in the future.

What is your return policy?

All BulletTrain Returns must be completed with an RMA (Return Merchandise Authorization). All BulletTrain products are built-to-last, and we want you to be 100% satisfied with your purchase. That is why we offer a 14 day return policy. If you wish to return a product to us, please email help@bullettrain.com within 14 days of delivery and we will assist you in facilitating the return by issuing an RMA (Return Merchandise Authorization). All returned merchandise must be returned undamaged, with all original packaging. Return shipping costs are non-refundable, and all refunds are subject to a flat 20% restocking fee.

Do you offer a warranty?

All BulletTrain products ship with a 6 MONTH limited warranty which begins on the original date of purchase (original sales receipt required). This warranty covers the product for the original owner against defects in materials and workmanship ONLY. If the product fails during the warranty period due to a manufacturing or material defect, BulletTrain will provide repair parts or replace it with a product of equal or greater value at our discretion.

This warranty does not cover damage caused by normal wear and tear, accident, dropping, improper use, abuse, modification, acts of God, or the natural break down of colors and materials over time. As an example, if you accidentally drop your SAFE Wallet and it breaks, that would NOT be covered under warranty.

The BulletTrain warranty is limited to BulletTrain products ONLY, and does not cover the repair cost or replacement of any electronic device, personal property or third party accessory. In other words, if you have your iPhone in a SAFE Wallet and you drop it, neither the SAFE Wallet or iPhone would be covered under warranty.

If you have a warranty issue, please notify us via email and include photos of the issue. If your warranty issue involves breakage, you will need to obtain an Return Merchandise Authorization (RMA) from BulletTrain in order to send it back to us for warranty evolution. The customer is responsible for returning the product to us, prepaid, prior to the replacement being shipped. If a BulletTrain product is replaced for you, the replacement will assume the remaining warranty from the original product.

Have a warranty question?
Contact BulletTrain Support so we can help!

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Can having the iPhone in my SAFE Wallet demagnetize my credit cards?

No. Having your iPhone near your credit cards will NOT demagnetize the magnetic strip on the credit cards. This is a question we get asked a lot. It is likely based upon a falsely perpetuated urban myth. Further, the BulletTrain SAFE Wallet contains zero magnetic or metal material, so it literally has zero effect on your phone.

Will Having A Wallet Case Effect Phone Reception Performance?

No. There is zero metal in the SAFE Wallet, thus, it in no way effects or interferes with the sound quality of your iPhone. As a matter of fact, compared to the AntennaeGate concern with the iPhone 4, the SAFE Wallet should significantly improve the quality and consistency of your reception since it stops you from being able to touch the sides of the phone.

Will The SAFE Wallet Damage My iPhone In Any Way?

No. There are many phone cases that will actually scratch your phone because of the materials used and they way they "grab" your iPhone. The BulletTrain SAFE Wallet, conversely is completely lined with very soft rubberlike material that can't scratch or do any damage to it.

Will installing or removing my iPhone in a SAFE Wallet scratch my iPhone in any way?

No. The soft rubberized material on the inside of the SAFE Wallet hugs the iPhone as it is installed. The protective polycarbonate shell guards against impact on the outside, but never directly encounters the face or sides of the iPhone at all!

Can I carry my iPhone in a SAFE Wallet in my back pocket?

We HIGHLY recommend against carrying the SAFE Wallet in your back pocket. While carrying your wallet in your back pocket might seem natural, it can become susceptible to unforeseen impacts and consequential damages to your SAFE Wallet. The SAFE Wallet comes with a 1-year warranty for manufacturing-related defects, but does not cover accidental damage. Please note that ANY damage to your SAFE Wallet by sitting on it is accidental damage by definition.

How easy is it to remove and install an iPhone in a SAFE Wallet? What if I wanted to swap my iPhone from one SAFE Wallet to another?

This is no problem at all. The SAFE Wallet is simple to install with our instructional videos. We also understand that some people may have color-coordination needs that can't be satisfied with one color SAFE Wallet. Fortunately, it's so simple to switch between any 2 SAFE Wallets that the whole process takes under a minute! (That's including wallet components AND a Secret Stash, if anyone's keeping track!)

Does the BulletTrain SAFE Wallet for iPhone 5/5s work with or fit the iPhone 5c model?

No. The iPhone 5c is bigger than the 5/5s model, and will not fit into the SAFE Wallet for iPhone 5/5s. BulletTrain has no plans to build a SAFE Wallet case specifically for the iPhone 5c.

However, we are working on a new product which will help all kinds of devices achieve SAFE Wallet-esque Super Powers! Subscribe to our
mailing list to receive new product notifications :-)

How is the SAFE Wallet so light?

The BulletTrain SAFE Wallet is highly engineered to be lightweight and protective. The SAFE Wallet is expertly molded out of a durable polycarbonate, which is sometimes referred to as the "Rolls Royce of plastics". The resilient polycarbonate material forms a protective barrier around the iPhone that protects like a shell. The mechanical engineering objective of the BulletTrain SAFE Wallet was to be as light as a butterfly and as strong as steel.

What is the best way to open the wallet compartment door on the SAFE Wallet?

BulletTrain has designed the SAFE Wallet to be a natural and streamlined convergence between the iPhone and the wallet. Opening the SAFE Wallet is simple for you while holding the iPhone, but onlookers won't see it coming! The inside of the door compartment has a slight curved lip above the locking teeth. This lip has a gradual curve to it, but the furthest point on the lip is about halfway down vertically. This is the best point to open the wallet compartment door from.

Does BulletTrain plan to make a SAFE Wallet for iPhone 6? What about the iPhone 6 Plus?

Yes!!! In fact, our SAFE Wallets for iPhone 6 and iPhone 6 Plus are available for pre-order on this very website! Check out the updated SAFE Wallet microsite to see the whole SAFE Wallet family!

If you haven't done so already, don't hesitate to subscribe to our mailing list here to stay on the FastTrack with BulletTrain! We don't spam, but will make sure you are up to date on new product announcements and the like.

Can RFID cards and NFC cards be read through the SAFE Wallet?

Yes! If you use RFID (Radio Frequency Identification) cards or NFC (Near Field Communication) they can be conveniently read through the SAFE Wallet without having to remove them to swiped. Instead, just swipe your SAFE Wallet. Pretty Cool!

I am concerned that my RFID card(s) might be scanned, will the BulletTrain SAFE Wallet protect me from this?

There are many apparently false myths spread about the security of RFID, so BulletTrain designer, Jake Ehrlich decided to investigate, and attempted to finally separate the fact from the fiction, which he achieved, and you can learn all about his findings by reading his article on the BulletTrain BulletBlog, titled "Is The BulletTrain SAFE Wallet RFID SAFE: Separating The Fact From The Fiction."

Is it easy to install and remove my iPhone from the SAFE Wallet?

Yes! One of the remarkable features of the SAFE Wallet Case is how effortless it is to install and remove your iPhone from. It is as easy as inserting or ejecting a CD from a CD Player. How did we manage to do this with a hard shell case when nobody has ever done this before? Engineering prowess.

Our Patent Pending design process for inserting and removing your iPhone is really a work of engineering art. To the best of our knowledge, the BulletTrain SAFE Wallet is the first iPhone case made with Unibody construction, meaning the hard-shelled polycarbonate outer case is completely seamless around its entire perimeter. It was previously believed it was impossible to make a completely seamless case that did not span TPU across the polycarbonate, but we figured out how to do so. Having a seamless unibody construction adds many benefits including increased structural integrity, so when you install or remove your BulletTrain SAFE Wallet it does no flex and feel like you are going to break the case.

Can I use my iPhone Flash when taking photos with the SAFE Wallet?

Yes! We have gone through extensive testing to make certain the camera ring on the SAFE wallet does NOT effect flash photography at all.

How secure is the Wallet compartment on the SAFE Wallet?

Extremely secure, while remaining very easy to open and close. Our Patent Pending Double locking system ensures that it will remain functional for a long, long time. Many of the iPhone cases made that have wallet functionality expose the wallet items all the time by having them constantly exposed on the back of the phone, while other expose the wallet when you talk on the phone. We think this creates an unnecessary security risk, by advertising to the world that you have a wallet and a valuable iPhone. The SAFE Wallet is completely concealed and stealth. Also, the SAFE Wallet with an iPhone looks like you are not using an iPhone, which likely decreases theft attempts.

Our super-innovative Patent-Pending double-locking door has two flexible teeth located toward the top and bottom of the closing edge of the door. Each of these teeth has a horizontal female countersink, that grabs male cleats located on the inside edge of the BulletTrain SAFE Wallet. This allows the door to close easily and remain securely closed, and it also allows you to easily open the hollow-core wallet door, only when you intend to. Having two locking mechanisms instead of just one, ads an additional level of locking redundancy. Since both locks are located at opposite ends of the door, this feature helps to ensure the door stays closed and cannot be counteracted.

Is the SAFE Wallet Waterproof?

Our goal was not to make a waterproof case, because we don't think many people would dare try to go swimming with their iPhone to see if a waterproof case worked. Instead, we significantly increased the water-resistance of iPhone by covering the top and side orifices to further protect them. In our extensive testing, this would allow you to talk on your iPhone while it is raining. Also since people likely carry paper items, like business cards or cash in their wallet, it does not make sense to make the case completely water proof. .

How many cards can the SAFE Wallet hold at one time?

We designed the BulletTrain SAFE Wallet to be the first true wallet replacement solution. It can hold the thickness of 5 credit cards, but credit cards are deceptively thicker than they appear to be because they have raised brail numbers. The SAFE Wallet can easily hold the thickness of 15 standard size business cards. It can also hold house keys and coins.

Is it easy to access the charge/sync port for my iPhone?

Yes. We designed the SAFE Wallet to you can easily insert the charging cables without having to remove the SAFE Wallet case. In the future, we plan to introduce a beautiful docking station to work with the SAFE Wallet case.

If I ever lose my SAFE Wallet, can I use Find My iPhone to locate it?

Yes. The likelihood of losing your iPhone or wallet is significantly reduced when coupled together in a SAFE Wallet, since you will only have one thing to notice, but in the event you do, you can use Apple's Find My iPhone to locate them. If you had a standard wallet, and you lost it, you obviously would not be able to locate it using this same method. To learn more about how Apple's Find My iPhone feature works through iCloud, visit the BulletTrain SAFE Wallet Guide.

Do the five colors the SAFE Wallet comes in match the BulletTrain eXpress Keyboard Platform?

Yes. The colors bands on the BulletTrain SAFE Wallet are matched to be as close as possible to the upcoming colored BulletTrain eXpress Keyboard Platforms.

Will BulletTrain be offering a Skinning Option for the SAFE Wallet?

Yes. We hope to offer a skinning system that will allow you to highly customize your BulletTrain SAFE Wallet to look just the way you want. As soon as we get the details worked out, we will add the option to the SAFE Wallet microsite, and update this answer.

How well does the SAFE Wallet Protect my iPhone Screen from Cracking?

We designed the SAFE Wallet to offer superb protection for your entire iPhone. In our extensive testing we have tried to crack the glass screen on the iPhone 5 and iPhone 5s, and we have not been able to. This is due to the fact that everything is so well protected, including the front glass. The BulletTrain SAFE Wallet offers 360 degree edge protection as well as offering a raised bumper system made out of shock absorbing TPU. Of course anything is possible, so if a freak-of-nature accident were to occur, where the SAFE Wallet hit an uneven hard surface like concrete, it could counteract the bumper system. That being said, the protection level the SAFE Wallet offers is far, far beyond that of a naked iPhone 5/5s, and unprecedented for its supper skinny form-factor.

Can I use a screen protector with my BulletTrain SAFE Wallet?

We have not tested the BulletTrain SAFE Wallet to see if it works with screen protectors for several reasons. First and foremost, the iPhone 5/5s uses Gorilla Glass 2, which is almost completely scratch-proof. In other words, it is very, very highly scratch resistant, and to date we have not seen an iPhone 5/5s with a scratched screen. Secondly, the BulletTrain SAFE Wallet offers 360 degree protection, including a rubber-like TPU front bumper that protects the front glass with high-impact absorption properties. Last, but not least, covering the beautiful Retina iPhone display with an ugly screen protector would be like covering a leather couch with clear vinyl.

Can I use my BulletTrain SAFE Wallet with back protector or protective film attached to the back of my iPhone 5?

The BulletTrain SAFE Wallet is engineered to extremely precise fit tolerances, and requires you do not have anything attached to the back of your iPhone. Many people who have an iPhone 5/5s have placed a protective film on the back of their iPhones to protect the anodized finish from getting scratched. The BulletTrain SAFE Wallet will NOT work with this in place. While you can still fit the iPhone 5/5s in the BulletTrain SAFE Wallet, doing so with a film on the back will cause the mute switch not to work properly. It is also important to note that when your iPhone 5/5s is being protected by the BulletTrain SAFE Wallet, there is no way the back of your iPhone 5/5s can get scratched. If you decide to keep keys or coins in your BulletTrain SAFE Wallet, make certain to keep them behind at least one credit card or drivers license so if your BulletTrain SAFE Wallet is not completely filled to capacity, they cannot fall out the front thumb-slider capsule hole, which likely would result in scratching your iPhone. In other words, if you don't keep keys or coins in your BulletTrain SAFE Wallet, it is impossible to scratch the back of your iPhone 5.

Will the BulletTrain SAFE Wallet protect my iPhone from shocks and drops?

The entire inside perimeter of the BulletTrain SAFE Wallet is surrounded with high-impact absorbing TPU material which protects your iPhone from shocks and drops, which in the real world would make it impossible to damage your iPhone in any way. Basically the TPU material acts like a big airbag.

Is the SAFE Wallet compatible with any other smartphones?

No. At this point in time, the focus for the BulletTrain SAFE Wallet is on the iPhone 5 and iPhone 5s. We look forward to supporting future Apple flagship iPhone releases.

I noticed the SAFE Wallet has Lanyard holes. Do you offer lanyards?

We are working on introducing super innovative wrist, neck and pocket lanyards in the future.

Are you working on an armband and belt holster for the SAFE Wallet?

We are contemplating making an arm-band for runners who want to carry their SAFE Wallet and we are also evaluating making a belt-clip for the SAFE Wallet, but we have no ETA for doing such.

Can the SAFE Wallet fit in my front and rear pockets ?

Yes. Both models are remarkably thin and should fit in any pocket.

Can I plug in my standard white 3.5MM Apple headphones into my iPhone headphone jack without having to remove my iPhone from my BulletTrain SAFE Wallet?

Yes. The BulletTrain SAFE Wallet for iPhone was designed to work flawlessly with the standard white Apple headphones and EarPods that came with your iPhone. Simply plug in your Apple headphones (EarPods), just like you would, into your naked iPhone.

Can I plug in my non-Apple, aftermarket headphones into my iPhone without having to remove my iPhone from my BulletTrain SAFE Wallet?

Many aftermarket headphones can plug directly into the iPhone while installed in the BulletTrain SAFE Wallet. Other brands have a larger headphone jack that won't fit, but don't worry, we have a simple solution that allows ALL 3.5MM headphones to work perfectly with the BulletTrain SAFE Wallet. To learn more about what headphones fit and work with the BulletTrain SAFE Wallet, please click on the green text above.

Can I plug in my standard white Apple 9-Pin Lightning power/sync cable into my iPhone while it is installed in my BulletTrain SAFE Wallet?

Yes. You can plug in your Apple 9-Pin Lightning power/sync cable into your iPhone while it is installed in your BulletTrain SAFE Wallet. Just to be clear, this is the white 3-foot USB to Lightning 9-Pin cable that comes standard with an iPhone 5/5s.

Does an Apple 30-Pin to Apple 9-Pin Lightning adapter fit-in and work with the BulletTrain SAFE Wallet?

No. Apple makes two different "Lightning to 30-Pin Adapters" and neither of them work with or fit the BulletTrain SAFE Wallet. The first type of "Lightning to 30-Pin Adapter" is about the size of a book of matches, and has no cable, and won't fit. Also, Apple makes an adapter named the "Lightning to 30-Pin Adapter (0.2 m) which is white with a short cord, and for some reason, the head of the Apple 9-Pin Lightning power/sync cable on this cable is larger than a standard Apple 9-Pin, and will NOT fin in the bottom of the BulletTrain SAFE Wallet.

Can I plug in an aftermarket, non-standard white Apple 9-Pin Lightning power/sync cable into my iPhone while it is installed in my BulletTrain SAFE Wallet?

It depends on wether or not the head size at the end of the cable is the same size as the one located at the end of the standard Apple 9-Pin Lightning power/sync cable. If it is the same size, it will work. If it is larger, and many aftermarket Lightning cable adapters are larger than Apple, it will not fit. If we made the hole opening larger to accommodate larger aftermarket adapters, it would have significantly decreased the strength and structural integrity of BulletTrain SAFE Wallet at the bottom. There are many manufacturers who make cases that are compromised structurally at the bottom, and if you drop their cases, the bottom will crack, and in-effect destroy your case. We simply decided to build the BulletTrain SAFE Wallet without sacrificing any structural integrity.

How can I learn much more about how to Digitize my wallet contents?

The BulletTrain SAFE Wallet Guide is a central repository to teach you "How To" best utilize your BulletTrain SAFE Wallet. In particular, this guide is designed to share insightful tips and tricks on how to completely streamline your wallet as well as your life.

Technical Specifications

SAFE Wallet for iPhone 5/5s weighs under 34 grams, which is less than an ounce, or less than 1/16 of a pound, which is about the weight of five American 25¢ Quarter coins! Basically it weighs *almost* nothing.

iPhone 5/5s SAFE Wallet Case Measures: 5.2 inches (130 MM) Tall, by 2.6 inches (66 MM) Wide, by .63 inches (16 MM) Thick.

How can I contact BulletTrain?

We are always happy to help. You can contact us at the following email addresses:

help@bullettrain.com

Country Of Origin

  • Patent Pending Design by Jake Ehrlich. Made in China.

    BulletTrain-SAFE-Wallet-Credit-Card-Payment-System