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Answers To All Your Magic Pencil Holder Questions


At BulletTrain we really, really, really care about our customers, thus we are absolutely committed to making certain we answer all questions regarding the BulletTrain Magic Pencil Holder on this page. If you have a question that is not answered, please contact us at Help@BulletTrain.com, and we'll add it.

How can I pre-order a BulletTrain Magic Pencil Holder?

You can pre-order your very own Magic Pencil Holder right here on BulletTrain.com, by clicking on the button in the top-right or bottom-right corner which reads "Pre-Order".

When will I receive my BulletTrain Magic Pencil Holder?

First Production has not yet begun! We currently anticipate delivery sometime in July 2016. Please stay tuned for more news soon!

What are the physical dimensions of the Magic Pencil Holder?

The current dimensions of the Magic Pencil Holder reflect our latest appearance models, which are 100% functional and 100% production-able designs.

Current Prototype Appearance Model Weight and Dimensions:

Weight: 12.0 g
Length: 169.0 mm / 6.6 inches
Width: 9.5 mm / 0.4 inches
Height: 5.0 mm / 0.2 inches

Will the Magic Pencil Holder look exactly as it does in the pre-order images?

All of our photos and videos include our latest appearance models, which reflect 100% production-ready engineering.

That being said, we are actively exploring ways to make the Magic Pencil Holder EVEN THINNER! The only way the Magic Pencil Holder will differ from our appearance models, is if it offers YOU significant improvement!

How easy is it to install the Magic Pencil Holder on my iPad Pro?

The Magic Pencil Holder is designed to automatically align to the front-bezel surrounding your iPad Pro's display. To install the Magic Pencil Holder, simply place it near the top or bottom of the iPad Pro (in portrait). It will auto-align into place, creating a docking station for your Apple Pencil!

Does the Magic Pencil Holder obstruct the FaceTime camera?

One mounting position for the Magic Pencil Holder obstructs the FaceTime camera on the front of the iPad Pro. In the statistically unlikely event you need your FaceTime camera, simply transfer the Magic Pencil Holder to the bottom of the iPad Pro, temporarily obstructing the Home Button.

What is your return policy?

 

All BulletTrain Returns must be completed with an RMA (Return Merchandise Authorization). All BulletTrain products are built-to-last, and we want you to be 100% satisfied with your purchase. That is why we offer a 14 day return policy. If you wish to return a product to us, please email help@bullettrain.com within 14 days of delivery and we will assist you in facilitating the return by issuing an RMA (Return Merchandise Authorization). All returned merchandise must be returned undamaged, with all original packaging. Return shipping costs are non-refundable, and all refunds are subject to a flat 20% restocking fee.

Do you offer a warranty?

All BulletTrain products ship with a 6 MONTH limited warranty which begins on the original date of purchase (original sales receipt required). This warranty covers the product for the original owner against defects in materials and workmanship ONLY. If the product fails during the warranty period due to a manufacturing or material defect, BulletTrain will provide repair parts or replace it with a product of equal or greater value at our discretion.

This warranty does not cover damage caused by normal wear and tear, accident, dropping, improper use, abuse, modification, acts of God, or the natural break down of colors and materials over time. As an example, if you accidentally drop your BulletTrain Magic Pencil Holder and it breaks, that would NOT be covered under warranty.

The BulletTrain warranty is limited to BulletTrain products ONLY, and does not cover the repair cost or replacement of any electronic device, personal property or third party accessory.

If you have a warranty issue, please notify us via email and include photos of the issue. If your warranty issue involves breakage, you will need to obtain an Return Merchandise Authorization (RMA) from BulletTrain in order to send it back to us for warranty evolution. The customer is responsible for returning the product to us, prepaid, prior to the replacement being shipped. If a BulletTrain product is replaced for you, the replacement will assume the remaining warranty from the original product.

Have a warranty question? Contact BulletTrain Support so we can help!

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Is the Magic Pencil Holder compatible with the 9.7 inch iPad Pro?

Yes!!! The Magic Pencil Holder is 100% compatible with both the 12.9" and 9.7" iPad Pro!!! Read more on the BulletBlog.

How can I contact BulletTrain?

We are always happy to help. You can contact us at the following email address:

Help@BulletTrain.com

We can also be reached by phone at (800) 763 7379. For callers outside the United States, please make sure to add the appropriate country code :-)

Country Of Origin

  • Patent Pending Design by Jake Ehrlich. Made in China.

 

 

 

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